Terms of service
Terms of Service
Welcome to Marlow & Sage! The terms “we”, “us”, and “our” refer to Marlow & Sage. Marlow & Sage operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a tailored shopping experience (the “Services”).
Marlow & Sage is powered by Shopify, which enables us to provide the Services to you.
The following terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when using the Services.
Please read these Terms of Service carefully, as they contain important information about your legal rights and include disclaimers and limitations of liability.
By accessing, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms or the Privacy Policy, you should not use or access our Services.
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SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services, including browsing our store or purchasing products or services, you may be required to provide certain information such as your email address, billing details, shipping address, and payment information.
You represent and warrant that all information you provide is accurate, current, and complete, and that you have all necessary rights to provide such information.
You are solely responsible for maintaining the confidentiality of your account login details and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.
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SECTION 2 - OUR PRODUCTS
We have made every effort to display our products and services as accurately as possible in our store. However, we cannot guarantee that your device’s display of colors or product appearance will be completely accurate due to screen settings and device differences.
We do not guarantee that the appearance or quality of any products or services will meet your expectations or match exactly what is shown in our store.
Product descriptions may be changed at any time without notice. We reserve the right to discontinue any product at any time and may limit quantities offered to any person, geographic region, or jurisdiction on a case-by-case basis.
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SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Marlow & Sage reserves the right to accept or reject your order for any reason at its sole discretion.
Your order is only accepted once Marlow & Sage confirms acceptance. We must receive and process your payment before your order is accepted.
Please review your order carefully before submitting it, as we may not be able to process cancellation requests after an order has been accepted.
If we do not accept, modify, or cancel an order, we will attempt to notify you using the email address, billing address, and/or phone number provided at checkout.
Your purchases may only be returned or exchanged in accordance with our Refund Policy.
You represent and warrant that your purchases are for personal or household use only and not for commercial resale or export.
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SECTION 4 - PRICING AND BILLING
Prices, discounts, and promotions may be changed without notice. The price charged for a product is the price in effect at the time the order is placed and will be confirmed in your order confirmation email.
Unless otherwise stated, prices do not include taxes, shipping, handling, customs, or import duties.
Prices in our store may differ from prices in physical or third-party stores.
You agree to provide current, complete, and accurate purchase and account information for all transactions.
You agree to promptly update your account and payment details so we can complete your transactions and contact you when needed.
You represent and warrant that you are authorized to use any payment method provided and that all charges will be honored by your payment provider.
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SECTION 5 - SHIPPING AND DELIVERY
We are not responsible for delays in shipping or delivery. All delivery times are estimates only and are not guaranteed.
We are not liable for delays caused by carriers, customs, or events outside our control.
Once products are handed over to the carrier, risk of loss and ownership transfer to you.
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SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including all trademarks, branding, text, graphics, images, product designs, videos, and software, are owned by Marlow & Sage, its affiliates, or licensors and are protected by applicable intellectual property laws.
You may use the Services only for personal, non-commercial use. You may not copy, reproduce, distribute, modify, or exploit any content without prior written permission.
All trademarks and brand elements of Marlow & Sage may not be used without permission.
Shopify trademarks remain the property of Shopify and its affiliates.
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SECTION 7 - OPTIONAL TOOLS
You may be provided access to third-party tools through the Services.
These tools are provided “as is” and “as available” without warranties of any kind. We are not responsible for any issues arising from your use of third-party tools.
Use of optional tools is entirely at your own risk.
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SECTION 8 - THIRD-PARTY LINKS
Our Services may contain links to third-party websites or services.
We are not responsible for examining or evaluating their content or accuracy and are not liable for any harm or damages related to third-party websites or services.
Please review third-party policies before engaging in any transactions with them.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Marlow & Sage is powered by Shopify, which enables us to provide the Services to you. However, all sales and purchases you make in our store are directly between you and Marlow & Sage.
By using the Services, you acknowledge that Shopify is not responsible for any aspect of any transaction between you and Marlow & Sage, including any injury, damage, or loss arising from purchased products or services.
You expressly release Shopify and its affiliates from any and all claims, damages, and liabilities arising out of or related to your purchases and transactions with Marlow & Sage.
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SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, and certain information may also be subject to Shopify’s Privacy Policy.
By using the Services, you acknowledge that you have read and understood these Privacy Policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal data about your access to and use of the Services in order to provide and improve the Services.
Information you submit may be transferred to and processed in countries outside your country of residence.
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SECTION 11 - FEEDBACK
If you submit any ideas, suggestions, feedback, or other content (“Feedback”), you grant us a perpetual, worldwide, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback for any purpose, including commercial use.
You confirm that:
(i) you own or have the rights to submit the Feedback;
(ii) you have disclosed any compensation or incentives received for the Feedback;
(iii) your Feedback complies with these Terms.
We are not obligated to maintain Feedback in confidence, provide compensation, or respond to Feedback.
We may remove Feedback at our discretion if it violates these Terms or is otherwise inappropriate.
You agree that your Feedback will not infringe any third-party rights or contain unlawful, offensive, or harmful material.
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SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping times, or availability.
We reserve the right to correct any errors and to update or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).
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SECTION 13 - PROHIBITED USES
You may not use the Services for any unlawful purpose or to violate any laws or regulations.
You agree not to:
- use the Services for illegal or unauthorized purposes;
- infringe upon intellectual property rights;
- harass, abuse, or harm others;
- submit false or misleading information;
- upload malicious code or viruses;
- collect personal information of others;
- use automated systems such as bots, scrapers, or data extraction tools;
- interfere with security features of the Services.
We reserve the right to suspend or terminate your access if you violate these Terms.
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SECTION 14 - AGENTS
If you use an automated system, bot, or AI agent to interact with the Services, it must clearly identify itself and comply with all applicable requirements.
Agents may not:
- disguise their identity;
- bypass security measures;
- imitate human behavior to evade detection;
- access Services if restricted.
We may restrict or block access by agents at any time.
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SECTION 15 - TERMINATION
We may terminate or suspend your access to the Services at any time, without notice, at our sole discretion.
You remain responsible for any outstanding payments up to the termination date.
The following sections survive termination: Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law, and other provisions intended to survive.
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SECTION 16 - DISCLAIMER OF WARRANTIES
The Services and all products are provided “as is” and “as available” without warranties of any kind.
We do not guarantee that the Services will be uninterrupted, secure, or error-free.
All use of the Services is at your own risk.
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SECTION 17 - LIMITATION OF LIABILITY
To the maximum extent permitted by law, Marlow & Sage, Shopify, and their affiliates shall not be liable for any indirect, incidental, punitive, or consequential damages, including loss of profits, revenue, data, or replacement costs.
We are not liable for any damages arising from your use of the Services or products purchased through the Services.
This limitation applies even if we have been advised of the possibility of such damages.
SECTION 18 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Marlow & Sage, Shopify, and their affiliates, partners, officers, employees, agents, contractors, and service providers from any claims, liabilities, damages, losses, or expenses arising out of your breach of these Terms or your violation of any law or third-party rights.
We will notify you of any claim for which indemnification is sought, provided that failure to notify you promptly will not relieve you of your obligations unless you are materially prejudiced.
We may assume the exclusive defense and control of any matter subject to indemnification at your expense.
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SECTION 19 - SEVERABILITY
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforced to the maximum extent permitted and the remaining provisions shall remain in full force and effect.
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SECTION 20 - WAIVER; ENTIRE AGREEMENT
Our failure to enforce any right or provision of these Terms does not constitute a waiver of such right or provision.
These Terms, together with any policies posted on this site, constitute the entire agreement between you and us regarding the use of the Services and supersede any prior agreements or communications.
Any ambiguities in interpretation shall not be construed against the drafting party.
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SECTION 21 - ASSIGNMENT
You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent.
We may assign or transfer these Terms without restriction or notice.
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SECTION 22 - GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Marlow & Sage is established.
You and Marlow & Sage agree to submit to the jurisdiction of the competent courts in that jurisdiction.
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SECTION 23 - HEADINGS
Headings used in this agreement are for convenience only and do not affect the interpretation of these Terms.
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SECTION 24 - CHANGES TO TERMS OF SERVICE
We reserve the right to update, modify, or replace any part of these Terms by posting updates on our website.
It is your responsibility to check our website periodically for changes.
Your continued use of the Services after changes are posted constitutes acceptance of those changes.
We will notify you of material changes where required by applicable law.
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SECTION 25 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to: hello@marlowandsage.com
Our contact details are:
Marlow and Sage
Email: hello@marlowandsage.com
Westberg 1, Steenbergen, The Netherlands
KvK: 87201631
VAT: 253874658B01